Compliance & Faq

Questions, Answered

Frequently Asked Questions

Everything you need to know about our purity standards, testing, shipping, and support—presented with total clarity.

Every lot is independently verified by third-party laboratories to confirm identity and 99%+ purity. We use validated methods such as HPLC and LC-MS, and we only release batches that meet our GMP-aligned specifications.

Yes. A Certificate of Analysis is provided for every order. COAs contain lot numbers and expiry details that match the label on your vial for end-to-end traceability.

Store lyophilized peptides in a cool, dry environment away from light. For longer-term storage, refrigeration is recommended. Once reconstituted, follow the storage guidance shown on the COA and product page.

All products are sold for laboratory research use only. They are not intended for human consumption, medical, veterinary, or household use.

Orders typically ship within 1-3 business day from our U.S. facility in discreet, unmarked packaging. Tracking is provided with every shipment.

We currently ship to select regions. Availability and transit times vary by destination and local regulations. Please check the checkout page for the latest coverage.

Yes, we follow GMP-aligned procedures focused on documentation, batch control, and contamination prevention. Each lot must meet release specifications before shipping.

Our support team can help with lot-specific documents, storage guidance, and COA details. Reach out with your order number and the lot shown on your vial label.

Still need help? Contact Support

Need More Information?

Our team is available to answer any questions not covered in our FAQ.

Business Hours

Monday – Friday
9:00 AM – 6:00 PM EST

Response Time

Typical response within
2–4 business hours

Expert Support

Scientific & technical assistance available

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