Get in Touch
We’re here to answer questions about orders, documentation, and compliance. Expect fast, precise responses from a team that obsesses over quality.
Email Response
Replies within 24 hours on business days.
Ticket Status
Submit a request and receive live status updates.
Expert Support
Technical & compliance guidance from our specialists.
Fast, thoughtful support — every time.
We answer most messages within 24 hours on business days. For existing orders, please include your order number for the quickest resolution.
24-Hour Email Response
Typical replies within one business day, often sooner.
Order Priority
Include your order number for prioritized assistance.
Hours
Monday – Friday, 9:00 AM – 6:00 PM EST (excl. holidays).
Common Questions
When will my order ship?
Orders typically ship within 1 business day from our U.S. facility.
Is packaging discreet?
Yes. All shipments use unmarked, discreet packaging.
Where do you ship?
We ship to select regions. Availability and transit times vary by destination.
COAs & Documentation
Every lot includes a Certificate of Analysis with lot/expiry details.